The reason can be of any kind but if your machine is in breakdown, we will be always there to help you. Just do a phone call or WhatsApp or Email and explain your machine’s problem to our engineer. Our engineer will be there in a short period of time in your factory to help you. So it’s very quick and easy to get the help from Team Mr24 :
- Explain the problem properly so that it can identify as a Electrical problem, Mechanical Problem or Hydraulic.
- It will be better if you can send complaint to us in written by SMS or WhatsApp or by email with pictures.
- Explain the activities done by your company staff to resolve this problem.
- Explain about the material or any spare parts (if required any) for this complaint.
The basic things explained by the customer’s team will be helpful for our engineer to get the route cause of the main problem. Sometimes there may be very basic problem from back-end in customer’s factory. For example Power problem, shortage of any one phase, low voltage etc. so these type of basic problems will save your time to resolve the problem. By the basic idea about problem of machine Team Mr24 can identify the required parts to resolve it and make the machine running smoothly.